FREQUENTLY ASKED QUESTIONS
Made to Order
If you wish to have something sooner, or by a specific date, then send us an an email at firstname.lastname@example.org and we will do our best to accommodate your requirements as quickly as possible.
Personalising your order
If you are interested in having a piece of jewellery designed and created specifically for you please email email@example.com or visit our Bespoke page to learn more.
I really like this but I would like it in a different colour / finish / material
Please get in touch and we would love to create a customised design for you.
What types of payments do you accept?
I don't know my ring size, what should I do?
To obtain your ring size if you are unable to visit us in person, you can go to your local jewellery shop to have your finger sized. Measuring your finger with string or paper will not produce accurate measurements; order at your own risk if using sizes obtained in this manner.
Clients are responsible for ensuring that the size ordered is the size that fits them best. We cannot be held responsible for ill fitting if the ring has been made to the size ordered.
For wide rings and wedding bands, particularly mens’ rings, choosing the right size is very important. We always recommend that our customers get professionally sized where possible, and also specify to the jeweller measuring them what the width and depth of the ring they have selected is, as it is important to allow extra size for wider rings.
Your ring should be loose enough to slide over your articulations comfortably.
Below you will find an international ring size guide. Here you can compare European ring sizes with the rest of the world.
Are your diamonds certified?
All diamonds in our bespoke work are GIA or IGI* certified, and our online pieces featuring GIA or IGI certified diamonds will come with either GIA or IGI certifications for the stones.
Small accent stones do not come with certificates.
A diamond certificate, also known as a diamond report, is issued by an accredited independent gemological laboratory. In addition to the diamond’s carat weight and measurements, a certificate includes grades for the diamond’s cut, colour and clarity. Certificates also include other information about the diamond’s polish, symmetry and fluorescence, and also a graphical depiction of the diamond showing the location of the diamond’s inclusions (imperfections).
Can I return my product?
If your jewellery is faulty
Upon close inspection, faulty items will be exchanged or repaired at no cost or refunded in last instance. This will be dealt with on a case by case basis.
Engagement Rings will be sent to you in our branded lacquered wooden boxes. Wedding bands or other jewellery will be sent in our branded card boxes. Please rest assured that we always package our items securely and safely.
Please visit our Jewellery Care page for more information.
Please visit our Shipping & Returns page for more information.