TERMS & CONDITIONS
Please make sure to check often, as we may change our T&C from time to time. If you do not agree to the T&C, then you are invited to stop using the Site.
The goods on sale on the site are offered on sale exclusively to individuals that are of age. Reselling, rental or disposal for any commercial or professional purposes of products purchased from this site is expressly forbidden.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
What we collect and why
We may collect the following information:
contact information including email address, telephone number & shipping address
demographic information such as post-code, preferences and interests
other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes.
We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be held responsible for the protection and privacy whilst visiting such sites. As such, those third-party sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The products sold on the website are described and presented as accurately as possible. Nevertheless, should an error occur, STEPHANIE VAN ZWAM cannot be held responsible in any way. The photos of the products are of an indicative nature only.
Placing an Order
An offer to purchase is formed by the buyer when his/her order is placed on the website. If accepted, STEPHANIE VAN ZWAM will send a confirmation email to the buyer.
STEPHANIE VAN ZWAM remains entitled to refuse in all or in part any offer to purchase at its sole discretion, in particular when a or some ordered product(s) is(are) no longer available.
Each piece of jewellery bought from our website is specially hand-made when you order. As a result of this, please allow a possible 6-8 weeks from placing your order, to your jewellery being dispatched. Please note this may vary depending on the time of year.
You will of course be informed if this is the case before the order is dispatched with an estimated delivery date. If the items are in stock we will proceed with the delivery process, see below.
Contact firstname.lastname@example.org with any queries on specific orders, and production. If you would require an item by a specific date, please email us and we will do our very best to find a solution.
Time in manufacture means a quality and beautiful piece of jewellery from limited runs, thus ensuring your individuality.
Thank you for your patience.
Order cancellations will be possible on a case by case basis. Nevertheless, upon giving notice at email@example.com, cancellations will normally be allowed if notified any time between the buyer’s offer to buy and the payment of 50% deposit for bespoke items.
For standard non-bespoke items, non-made to order, and non-altered, STEPHANIE VAN ZWAM may allow the buyer to change its mind and cancel the purchase within 14 days from receiving the item(s). No cancellation rights will be granted on discounted items, namely, items bought with promotions, coupons, reductions or sale.
Due to hygiene reasons we cannot allow returns on earrings unless the item is faulty. See more details on faulty item(s) below.
All prices mentioned on the website are in Swiss francs and include Swiss VAT. They do not include delivery cost or any other cost (customs tax, foreign VAT, etc) to be paid by the buyer.
STEPHANIE VAN ZWAM reserves the right to change or modify the prices of products on the website without prior notice.
STEPHANIE VAN ZWAM takes payments via Bank Transfer or PayPal, a secure online payment system. PayPal accepts payments with most credit and debit cards, but you can also pay with a PayPal account.
SHIPPING AND RETURNS
The following is some information regarding our Shipping policies.
Please note that all shipping timeframes below are estimates and that actual shipping times may vary depending on Swiss Post or any other shipping company responsible for delivering your package. We will always provide you with a tracking number so that you can track the progress of your package at all times.
Any additional costs incurred once the item arrives at its destination, including but not limited to customs taxes, are the responsibility of the customer.
STEPHANIE VAN ZWAM delivers to Switzerland and worldwide, except for P.O. boxes. Most of our pieces are made to order so an order time of 6-8 weeks should be considered.
Shipment and delivery are normally handled by DHL Express, with signature delivery, at the address indicated by the buyer when placing his/her order.
STEPHANIE VAN ZWAM are not liable for any delays in service or expected orders due to events beyond our control caused by outsourced services.
You will be notified once your order has been dispatched along with a tracking number and with an estimated delivery date.
If you need more details, please write an email at firstname.lastname@example.org.
Return & Exchange Policy
Made to Order and Altered jewellery are not eligible for returns or exchanges, as they have been specifically made for you.
Bespoke rings and jewellery cannot be returned. Once you commit to going ahead with your commission your 50% deposit is non-refundable as we buy the materials specifically for each commission and they cannot be used for any other order.
If your jewellery is faulty, you must email us at email@example.com within a reasonable time scale of noticing the faults and in any case, within 2 years from the day of receiving the item. This is in compliance with the 2 years warranty on faulty items prescribed by the Consumer Protection Laws in Switzerland.
Upon close inspection, faulty items will be exchanged or repaired at no cost or refunded in last instance. This will be dealt with on a case by case basis.
Please note rhodium plating fading is not considered a fault and we will not refund for this. We do offer a re-plating or polishing service; email firstname.lastname@example.org to discuss pricing. Please note, the warranty does not cover damage arisen from normal wear and tear, accidents or misuse.
As described above, in case of a return of a faulty item STEPHANIE VAN ZWAM will reimburse the buyer as quickly as possible with the relevant amount, after deduction of potential promotions, coupons, reductions or sale advantages that may have been obtained at the time of purchase.
For items which are not bespoke, STEPHANIE VAN ZWAM cancellation of the order will not be allowed if non-faulty products are returned used, damaged or generally in a condition which does not allow them to be sold, and/or without their packaging or label. In such cases, no reimbursement will be provided by STEPHANIE VAN ZWAM.
When returning a product, the buyer must follow the following procedure:
- Contact us: email@example.com, stating whether you require a refund, with your order number and a brief explanation. We will send you the relevant shipping address and details.
- Wrap the product with original packaging securely and place it in a parcel.
- Send it by signature parcel. It is important to retain the certificate of postage in order to be able to track the parcel.
By using or registering on the website www.stephanievanzwam.com, the buyer agrees to abide by the present T&C and represents and warrants to STEPHANIE VAN ZWAM that:
he/she is of age in his/her country of residence or has the necessary powers and authority to bind the company that he/she represents in the transactions processed on the www.stephanievanzwam.com;
the information sent during the registration process is correct;
the information sent shall be kept up-to-date by the buyer with each order. The buyer is sole responsible for the access and the use of the access data (username, password) sent to him/her by STEPHANIE VAN ZWAM at the end of the registration process.
he/she accepts all our conditions of sale as above.
He/she is therefore exclusively liable for any consequences that may result from disclosing any confidential data.
The buyer undertakes to immediately notify STEPHANIE VAN ZWAM of any fraudulent use that may be made of this access data.
Intellectual Property rights
The content of www.stephanievanzwam.com, including all designs, trademarks, brand names, models of items, texts, graphics, photos and other illustrations of any kind, and all other intellectual property that appear on the website are the exclusive property of STEPHANIE VAN ZWAM, and may not be reproduced or utilised without permission. This includes any bespoke pieces, or any materials produced in association with this service. The STEPHANIE VAN ZWAM logo may not be used in any form and for any purpose without the prior written consent of STEPHANIE VAN ZWAM.
For use of images please contact firstname.lastname@example.org with your enquiry.
Any dispute shall be governed by the substantive laws of Switzerland and the jurisdiction and venue of any action shall be brought before the ordinary courts of the Canton of Vaud.